Saturday, January 23, 2016

Week 2 EOC: Boston Consulting Group

“Many video game executives say they remain positive about the industry, pointing to coming releases of big titles.”(WSJ.com) This quote puts into perspective exactly how the video game market works I feel. The market really can fluctuate for these video game companies depending on games being released pricing of products etc. Thats why I think when it comes to how these companies fit into the BCG they can be considered a combination of both a Cash Cow and a Star. 
The companies that manufacture the systems such as Sony, Microsoft,Nintendo, etc. can definitely be considered as Cash Cows in my opinion. These are huge corporations that are able to sustain themselves even though their growth might not be large. Now of course these companies come out with different systems every few years however as far as the market is concerned most customers stay loyal to the system they are used to whether that be the Playstation from Sony or the Xbox from Microsoft. This can limit growth for the companies because there isn't much turnover of the customers generally they will stick to the system they know with the exception of a few customers switching systems when a new one appears.

On the other side the companies that actually make these game I would consider to be Stars. These companies need a lot of money to get these games off the ground and spend months to maybe even longer than a year perfecting their products in hopes of growth from consumers. These companies have to have that growth especially the smaller ones cause they might be working on just this one game for a whole year so they need the growth to come off their one product. Also important to note that these games can be the reason for maybe a consumer to switch consoles as some games are only made for a certain system. Customers loyal to the game will usually do what they need to play it. The video game market is overall a mixture of both Cash Cows and Stars. 

Saturday, January 16, 2016

Week 1: Great Customer Service EOC

“Simply put, marketing is managing profitable customer relationships.” (Marketing An Introduction, pg. 3) That statement right there really says it all customer service is a vital part of any successful business. I remember shopping at a clothing store one time I it was H&M and the day I was there shopping I was kind of in a rush and I needed an outfit for whatever it was I was doing that day. Long story short I got home and the shirt I bought did not fit at all. The tag said it was an XL but the actual shirt said it was a large on it. The following day I go back to return it and since I was in such a rush the day before I threw away the bag and the receipt of course. I get to the front of the line at the store and I am explaining why I am returning it and then they ask if I have the receipt. I say no and explain that I bought it yesterday though and I was in such a rush but the tag is still on the shirt. The cashier says I am sorry but there is nothing we can do because you do not have the receipt. As I am about to walk away the cashier right next to mine looks over and says no return the sale for him I remember ringing him up for that stuff yesterday. Sure enough I was able to get my money returned no problem. It was a good feeling to know that the employees care enough to not only help me out in this situation but remember me out of the hundreds of customers I am sure they have daily. It is a good feeling it made me as a consumer want to go back to that store again.